AU Exchange LLC

Web: myauexchange.com

Phone: 866-788-9511
Email: admin@myauexchange.com
AU Exchange proudly serves customers nationwide through our secure mail-in program and locally through in-person appointments. 

Effective Date: February 1st, 2026

AU Exchange provides:

1. Online precious metals purchasing via insured shipping label

• Optional live or recorded video evaluations
• In-person evaluations for eligible Central Florida residents
• Testing, weighing, and valuation of precious metals 
• Payment upon acceptance of a final offer

Submission of items does not guarantee purchase.

By submitting items, you represent and warrant that:

• You are at least 18 years of age
• You are the legal owner of the items
• The items are not stolen or subject to any lien
• You have full authority to sell the items

AU Exchange reserves the right to report suspected stolen property to authorities.

All offers are based on:

• Current precious metals spot prices
• Verified purity
• Net weight after non-precious components are removed

Market prices fluctuate daily. Estimates are not guaranteed final offers.
Payment percentages (including up to 78% of gold spot and up to 70% of silver spot) are subject to change without notice.

Items are tested using industry-standard methods including:

• XRF analysis
• Acid testing
• Magnet testing
• Weight verification

Certain testing methods may involve minor surface exposure. AU Exchange is not responsible for cosmetic changes resulting from necessary testing procedures.

Customers must:

• Accurately describe items
• Properly package items
• Use the provided insured shipping label

Responsibility for items transfers to AU Exchange upon confirmed delivery at our secure, monitored facility.

If an offer is declined, items will be returned at no cost to the customer.

For local evaluations:

• Appointments are subject to availability
• Valid government-issued ID is required
• Evaluators are background-checked professionals
• AU Exchange reserves the right to refuse service
  In some cases, same-day service may be available.

Payment is issued after customer acceptance of the final offer.

Available methods may include:

• ACH transfer
• Wire transfer
• Check
• Cash (local in-person only where permitted by law)

Processing typically occurs within 24–48 hours of acceptance or receipt.

AU Exchange complies with applicable:

• Anti-Money Laundering (AML) laws
• Know Your Customer (KYC) regulations
• Federal and state reporting requirements

We reserve the right to hold items for verification or regulatory compliance.

AU Exchange shall not be liable for:

• Indirect or consequential damages
• Market value fluctuations
• Loss beyond insured shipping limits

Liability is limited to the amount paid for purchased items.

These Terms are governed by the laws of the State of Florida.

Any disputes shall be resolved through binding arbitration in Florida unless otherwise required by law.

All website content is the intellectual property of AU Exchange.
Unauthorized reproduction or misuse is prohibited.

AU Exchange reserves the right to update these Terms at any time. Continued use of services constitutes acceptance of revised Terms. 

All mail-in orders submitted to AU Exchange are eligible for a payout of ninety percent (90%) of the final gold value, calculated based on the verified final assay results and the current gold spot price at the time of evaluation.

Final payout is determined using the following:

• Verified metal purity through professional testing methods (including but not limited to XRF analysis and confirmatory testing when necessary)
• Net weight of pure gold content after removal of non-precious components
• The prevailing gold spot price at the time the final assay is completed
• 
  

The 90% payout applies to the net gold value only and does not include non-precious materials, gemstones, or decorative components.

All mail-in items are professionally tested upon receipt at our secure facility. Testing methods may include:

• XRF analysis
• Acid testing (when required)
• Magnet testing
• Weight verification
• Confirmatory assay when necessary
   

The final assay determination is binding for payout calculation purposes.

The applicable gold spot price used for payout calculation is the live market price at the time the final assay is completed and documented.

Spot prices fluctuate daily and are outside the control of AU Exchange.

After testing is completed:

• A final offer will be issued based on the 90% payout calculation.
• The seller may accept or decline the offer.
• If declined, items will be returned at no cost to the seller (subject to any stated return policies).
   

The 90% payout applies exclusively to:

• Mail-in transactions
• Gold items meeting minimum purity requirements
• Fully verified and assay-confirmed gold content
   

AU Exchange reserves the right to decline items that are misrepresented, non-gold, or otherwise ineligible.

AU Exchange is committed to providing clear, market-based calculations. Upon request, we will explain:

• Verified purity
• Net gold weight
• Spot price used
• Final payout formula

The advertised 90% payout applies to qualifying mail-in gold transactions only and is calculated based on the final verified assay results and the live gold spot price at the time of evaluation.

The 90% payout:

• Applies to the net gold value only
• Is calculated after removal of non-precious materials, stones, or non-gold components
• Is based solely on verified gold content confirmed through professional testing
• Does not apply to silver, platinum, coins with numismatic value, gemstones, or designer premiums
• May not apply to items that do not meet minimum purity or eligibility requirements

All payouts are subject to:

• Final assay verification
• Market fluctuations in spot price
• Compliance review and identity verification
• Acceptance of the final offer by the seller
   

Spot prices fluctuate daily and are outside the control of AU Exchange. The final payout may differ from any preliminary estimate provided prior to testing.

AU Exchange reserves the right to decline, adjust, or rescind an offer if items are misrepresented, altered, counterfeit, or otherwise ineligible.

This payout structure applies exclusively to mail-in transactions processed under the Company’s mail-in evaluation program and may be modified or discontinued at any time without prior notice.